Simplify Customs
Clear customs faster with fewer surprises at the border.
Find every tariff refund you're still owed.
Duty drawback, post-summary corrections, protests, and IEEPA claims are four separate programs, each with its own filing window tied to when your entries liquidate. Flexport finds which ones apply to your entries and files before those windows close. We've returned more than $1B in refunds and tariff savings to importers over the last five years.
Most companies never claim the refund they've already earned
70% of eligible drawback refunds go unclaimed
Duty Drawback has existed since 1789 and can return up to 99% of duties paid on goods you later export or destroy. Most eligible companies leave it on the table because the process is a data nightmare.
Rules-based matching leaves money behind
Legacy providers match imports to exports using simple rules, not optimization. That means smaller claims than what you're actually entitled to, even when a program is technically in place.
The refund arrives months after you filed
Standard accelerated payment can take 4 to 6 weeks, or longer with a privilege approval process. That's working capital sitting with CBP instead of funding your business.
How Flexport turns paid duties into recovered cash
Proprietary algorithms compute every possible combination of matching import entries to export or destruction events, capturing recoveries that rules-based competitors simply miss.
Duties you already paid, turned into cash
Drawback is one of the few refunds where the money is already yours to claim. Here's the scale of what's typically recovered.
$1B+: Returned to customers.
4-10X: Return versus competing drawback programs.
70%: Of claim value advanced within one day of filing through Instant Drawback, for those who qualify.
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Working with Flexport has been an excellent experience. They manage our global brokerage processing and implemented drawback services that delivered returns that were significantly higher than our prior approach, and also significantly outperforming their competitors. Their technology and expertise, including ACE analysis, have uncovered additional insights and savings that continue to drive supply chain optimization.
One reason we enjoy working with Flexport so much is that there’s very little paperwork, electronic records rule everything, which has been fantastic. It’s like 50% of the work is already done for us for Duty Drawback before we even get started.
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Frequently asked questions
What is Duty Drawback?
Duty Drawback is a US government program, in place since 1789, that lets companies recover up to 99% of import duties paid on goods that are later exported or destroyed. Roughly 70% of eligible refunds go unclaimed every year.
Do I need to already be a Flexport customs client to file drawback?
No, but it helps. If you're already a Flexport brokerage customer, your import data is already digitized, which removes a lot of the manual data-gathering that slows other providers down. Non-Flexport importers can still file with us.
How fast can I get paid?
Instant Drawback advances 70% of your total claim value within one day of filing, compared to 4 to 6 weeks for standard accelerated payment through other providers.
What makes Flexport's recovery higher than other drawback providers?
Proprietary algorithms compute every possible match between your import entries and export or destruction events, rather than relying on rules-based sorting. That can mean up to 4x higher recovery in complex manufacturing scenarios.
What kinds of drawback claims does Flexport handle?
Unused Merchandise Drawback, Manufacturing Substitution Drawback, and Destroyed Merchandise Drawback are all fully managed, covering goods re-exported as-is, materials used in exported finished products, and goods destroyed under CBP supervision.
How does pricing work?
Drawback is priced as a percentage of what's recovered, so there's no upfront cost. A free ACE Feasibility Study is the usual first step, showing your projected recovery before you commit to anything.
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