eCommerce Fulfillment
Store inventory closer to your customers and ship orders in 1-2 days from a network of five US fulfillment centers.
Turn returns back into revenue
Save money and focus on growing
Flexport Returns runs on transparent, competitive pricing, so you can put savings back into growing your business instead of guessing at hidden fees.
Accelerate restocking with rapid return processing
We'll process your returns within three business days and allow you to maintain strong coverage. Reduce the need for additional building space and consolidate your inventory into one network.
Streamline operations and reclaim your time
Eliminate the tedious back-and-forth with buyers and the manual handling of inspecting returns. Flexport becomes your dedicated returns management partner, allowing you to save invaluable time and improve buyer satisfaction.
How it works
A return order is created by the merchant in Seller Portal or through integration tools (e.g. Loop), along with the return label.
Returns are easier than ever before
Recover lost revenue and protect margins with a scalable, end-to-end returns management solution.
Maximize returns recovery
Maximize returns recovery through consistent inspection standards and optimized reconditioning workflows.
Maintain your quality standards
Maintain your exact quality standards for inspection and rework regardless of volume fluctuations or seasonal staffing changes.
Flag fraudulent returns
Get reports on fraudulent returns to withhold refunds and minimize revenue leakage.
We integrate with the leading returns partners
Frequently asked questions
What is Flexport Returns?
Flexport Returns is a reverse logistics solution that makes it easy for your customers to send back unwanted or defective products. It's designed to improve customer satisfaction while helping you recover value from returned items.
How does Flexport Returns work?
Customers send returns to designated Flexport processing facilities. Once received, items are inspected, processed, and either restocked, refurbished, recycled, or disposed of according to your business rules.
Does Flexport provide prepaid return labels?
Yes. Flexport can generate prepaid return labels and integrate with your customer service platforms so shoppers can easily initiate returns.
How quickly are returns processed?
Processing times depend on the service level you choose and the product inspection requirements. Many returns are processed within a few business days of arriving at a Flexport facility.
Can Flexport restock returned items?
Yes. When items are in resellable condition, Flexport can return them to available inventory in your warehouse network so they can be sold again, reducing lost revenue.
Connect returns to the rest of your fulfillment program
B2B Fulfillment
Store upstream in Flexport's warehouses and distribute across the US — a one-stop shop for your B2B logistics.
Order Management
Get every purchase order, message, and milestone in one platform with SKU-level visibility.
Trade Finance
Turn the cash tied up in your supply chain into working capital, with financing terms up to 120 days.
Fulfillment news and updates
Flexport Launches Fulfillment Services in Canada and the United Kingdom
SAN FRANCISCO — September 2, 2026 — Flexport today announced the launch of its first international fulfillment services in Mississauga, Canada and Manchester, England.
When Is Peak Season 2026? Important Dates to Know
Learn key dates and consumer trends for Peak Season 2026. Use this information to grow your ecommerce business.
BFCM 2025, Unboxed: Black Friday & Cyber Monday by the Numbers
Black Friday 2025 was the biggest day in Flexport Fulfillment history. Here's what happened during BFCM 2025, including a breakdown by the numbers.
Ecommerce Trends to Watch for Peak Season 2025
We break down four crucial ecommerce trends to help online retailers prepare their supply chain and maximize growth during Peak Season 2025.