The ai-driven customs brokerage powerhouse
We've saved customers more than $900M in tariff exposure over the last 5 years. The world's most powerful customs technology suite, backed by a team of licensed customs brokers and trade-compliance professionals, delivers a range of tech-enabled solutions — automated entry processing, AI compliance audits, duty drawbacks, and tariff refund processing.
Join thousands of leading brands on Flexport
Introducing the customs technology suite
A suite of products and technology to help you forecast landed costs, surface real-time insights, improve product classification, minimize and avoid duty, and strengthen entry-filing compliance.
We give our customs brokers iron man suits
Flexport's licensed customs brokers work in our AI-native customs platform to oversee documentation, product classification, and regulatory filings. AI-powered guardrails correct mistakes and workflow automation handles routine data entry, document ingestion, and transmission to and from government agencies — at a level of quality and efficiency unmatched in the industry. By staying ahead of changing trade regulations, our experts prevent costly delays and penalties before they happen, deliver accurate submissions, identify duty savings, and keep your global supply chain running smoothly.
Calculate tariffs with confidence
The Flexport Tariff Simulator Pro gives importers real-time data, insights, and transparency to make smarter, faster decisions in a complex global trade environment. With bulk uploads, smart notifications for tariff changes, and landed-cost calculations, users instantly compute duties, identify special rates, and stay ahead of shifting trade policies.
Structuring complexity and turning it into opportunity
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We're revolutionizing customs with AI-powered automation and seamless integrations, ensuring unmatched compliance and reliability for our customers. Our system digitizes and consolidates data for faster error resolution, improving accuracy and response times to create a more efficient, streamlined supply chain.
Data-backed decisions
Make data-driven decisions on pricing, sourcing, and inventory, with full visibility into import costs through SKU-level landed-cost reporting.
Proactive clearance
Don't just react to issues — prevent them. Experts identify potential problems in advance and take swift action to resolve them.
Save money
Find opportunities to save without compromising compliance, through duty avoidance and minimization strategies built into your import strategy.
Quick search at your fingertips
Search any customs document by SKU, HS code, PO, style, or entry number, then find it and related items in one place — no more bouncing between systems.
Landed costs within reach
Know exactly what it costs to get a SKU into inventory. Flexport makes calculating landed costs not only possible, but easy.
An AI customs auditor for 10x better compliance
As a licensed customs broker we maintain responsible supervision and control through regular compliance audits. In 2025 we introduced the customs industry's first AI auditor, which audits 100% of entries before we transmit them to the U.S. government.
$900M: In tariff exposure saved for customers over the last 5 years.
100%: Of entries audited by our AI before transmission — where other brokers review just 5–10%.
0.2%: Error rate after our AI auditor, a level we believe to be more than 10x lower than any competitor.
Optimize your import strategy
Access ingested and completed entries and historical data through customizable reporting and analytics. Proactively focus on duty minimization and avoidance opportunities, and stay ready for governmental and regulatory changes with industry experts guiding you through any landscape.
The most advanced product database, built for trade-compliance teams
Our product library is a secure, cloud-based database built to capture every data element and compliance document required by any government agency in the world. By partnering with your trade-compliance team and keeping it constantly up to date in the real-time flow of your customs entries, we turn it into a shared source of truth that powers more accurate, timely, and compliant clearances. Our technologists cleanse messy data and build two-way ERP syncs, turning the parts database from a burden into a strategic asset.
How Flexport customs brokerage works
1. Pre-clearance preparation
Brokers review your shipment details and commercial documentation for completeness and accuracy, flagging missing information or compliance issues and prompting you through the platform for anything required.
2. Product classification and valuation
Automation and AI classify products with correct HTS codes, calculate duties, taxes, and fees on accurate valuations, identify duty savings, and determine which agencies (FDA, USDA, etc.) require clearance.
3. Entry filing
Brokers electronically file entry documents with customs authorities, submit required permits and certifications, arrange customs bonds if needed, and post real-time filing status to your dashboard.
4. Customs review and clearance
Customs authorities review the entry while Flexport monitors for holds, exams, or additional requests, responds immediately to inquiries, and handles payment of duties and fees on your behalf.
5. Release and delivery
Once cleared, goods are released from customs custody and Flexport coordinates final delivery with freight partners. You're notified of clearance and an estimated delivery time, with all documentation stored digitally.
6. Post-clearance support
Brokers stay available for follow-up questions and audits, reconcile duty payments, advise on process improvements for future shipments, and provide ongoing compliance monitoring.
How do you avoid customs import delays or penalties?
Incomplete or incorrect documentation
Brokers review and verify all documentation before submission, ensuring completeness, accuracy, and 100% compliance to prevent holds and rejections.
Incorrect tariff classification
Our technology reviews 100% of entries and HTS codes — where other brokers review 5–10% on average — with full audits before submission, cutting the risk of fines, delays, and late clearances.
Changing compliance requirements
Brokers stay current with evolving trade regulations across CBP, FDA, USDA, and more, proactively alerting you so shipments keep moving and your business stays protected.
Compliance programs
Assessments and data analysis, responding to CBP inquiries, training, and prior disclosures.
Tariff classification
Tariff engineering, binding-ruling requests, and complex classification projects.
Customs valuation
First sale, bona fide buying agents, transfer pricing, and reconciliation.
Duty drawback
Unused merchandise, manufacturing, rejected, petroleum, and USMCA same-condition drawback.
ACE analysis
Classification trends and inconsistencies, potential compliance concerns, and cost-saving opportunities.
Duty refunds and savings
Post-summary corrections, protests, and free-trade-agreement claims.
Country-of-origin analysis
Substantial transformation and origin engineering.
Trade remedy
Section 301, 232, and 201 support including exclusions, plus antidumping and countervailing duty.
Navigating tariffs in 2025: the customs guide
2025 has already proven to be a year of significant change and complexity in tariffs and trade. This guide dives into importer strategies, tools, and technicalities — including ways to mitigate tariff impacts, reduce compliance risks, and recover costs where possible.
“Working with Flexport has been an excellent experience. They manage our global brokerage processing and implemented drawback services that delivered returns that were significantly higher than our prior approach...”
Frequently asked questions
Frequently asked questions
What is Flexport Customs?
Flexport Customs is a team of world-class customs experts powered by industry-leading technology that helps businesses simplify importing and exporting goods across borders. Our technology maximizes efficiency, reduces costs, and ensures compliance — making customs clearance easy.
Can I use Flexport Customs even if I ship with another freight provider?
Yes. Flexport Customs can operate as a standalone service, letting you use our brokerage solutions even if your freight is moved by another carrier.
How does Flexport handle customs compliance and classification?
Flexport's licensed customs brokers and compliance specialists review shipment data for accuracy, ensuring classifications, valuation, and duty calculations are correct. The platform also keeps a record of all customs documentation for audit readiness.
What are the benefits of using a digital customs brokerage solution?
Digital brokerage offers faster clearance times, reduced manual errors, simplified document management, and transparent status tracking across your supply chain — all in one integrated platform.
Does Flexport offer customs services outside the U.S.?
Yes. While U.S. customs clearance is a core service, Flexport also provides brokerage support in other major trade lanes and can help manage global import/export compliance needs.
How do I get a quote or begin working with Flexport Customs?
You can request a demo or quote directly through the Flexport website. A Flexport representative will contact you to discuss your shipment volumes, trade lanes, and compliance requirements.