
Customs Brokerage
Clear customs faster with Flexport's licensed brokers and AI-powered classification. Minimize duties and stay compliant.

Companies leave billions in U.S. duties unclaimed every year because outdated systems and complicated rules get in the way. As tariffs climb, that money gets harder to walk away from.
If you export, you're likely owed duties back. Our AI connects your import, export, ERP, and bill of materials (BOM) data, then surfaces every refund you can claim.
Flexport pairs automation with drawback experts who check the work, so your refund lands quickly and accurately. On average, our technology finds 4 to 10 times more drawback than other customs brokers
$1B+: Returned to customers.
4-10X: Return versus competing drawback programs.
300+: Customers served.
Flexport already has all our data. At that point, it was a no-brainer to proceed with the duty drawback program and it took less than six months for the refunds to start flowing in. And this was after two years of spinning our wheels. It was fantastic!

Flexport automates the entire drawback workflow, from data collection and document digitization to third-party validation and claim generation, replacing the spreadsheets, paperwork, and back-and-forth of legacy processes.
Every import and transaction you run with Flexport automatically produces the granular data that drawback recoveries require, and we can review and store data filed by your other brokers too. No more cobbling together unreliable records from scattered sources.
Get instant access to all your drawback claims, claim data, and supporting documentation on the Flexport platform, anytime and anywhere. No more guessing where your claims stand.
Working with Flexport has been an excellent experience. They manage our global brokerage processing and implemented drawback services that delivered returns that were significantly higher than our prior approach, and also significantly outperforming their competitors. Their technology and expertise, including ACE analysis, have uncovered additional insights and savings that continue to drive supply chain optimization.

With Flexport, you can keep complete records, from entry summaries to invoices and bills of lading, to support your duty drawback claims and keep you compliant with CBP regulations.
Link your import entries to corresponding export shipments early to easily identify eligible transactions and maximize duty drawback refunds.
Partner with our experts to confirm which imported products, components, or materials qualify for U.S. duty drawback when they are exported or destroyed.
Our Duty Drawback team will submit claims promptly within the CBP-approved timeframe (typically five years) to accelerate duty recovery and improve cash flow.
Collaborate with Flexport customs brokers and trade compliance specialists who can help importers and exporters accurately file claims and recover the highest possible refunds.
The Flexport platform unifies all your data to manage import/export documentation across your organization for greater visibility and simplified duty drawback management.
Our experts will conduct internal reviews to ensure CBP duty drawback accuracy, reduce errors, and protect your business from penalties.
Our technology offers automated data matching, audit tracking, and reporting, saving time while optimizing recovery.
Duty drawback is a U.S. Customs and Border Protection (CBP) program that lets importers recover up to 99% of duties, taxes, and fees on goods that are exported or destroyed. Filing a duty drawback claim helps businesses cut import costs, boost cash flow, and improve trade efficiency. Partnering with Flexport's duty drawback experts ensures compliant, accurate filings and maximum refund recovery.
Duty drawback is not industry-specific — it's available to any U.S. business that imports goods and later exports or destroys them under U.S. Customs and Border Protection (CBP) rules. Whether you're in manufacturing, retail, or technology, you may qualify to recover up to 99% of import duties, taxes, and fees. Claiming a duty drawback refund helps companies reduce import costs, boost cash flow, and maximize trade profitability.
Flexport combines advanced technology and trade compliance expertise to help businesses capture every eligible duty drawback refund. Our platform automatically matches import and export data, streamlines filings, and ensures full audit compliance - reducing costs, speeding cash recovery, and optimizing global trade operations.
Historically, duty drawback has been a niche, complex, and data-intensive service, often misunderstood and lacking the necessary technological advancements to make it accessible. At Flexport, we're fundamentally changing this.
We've integrated duty drawback natively into the Flexport Platform, using algorithms and technology to streamline a previously time-consuming process. This approach makes drawback accessible and efficient for companies of all sizes. Even those with smaller recovery potential can now achieve a profitable program, while businesses with larger, more complex supply chains can use our technology to significantly boost and accelerate their refunds, realizing value that was previously out of reach.
It's estimated that companies leave as much as $6 billion in duty drawback refunds unclaimed each year, and that number is growing with the introduction of new tariffs. The amount you may be missing out on depends on several factors, such as the types and amounts of import duties paid, your export volume and values, and your specific business operations. To estimate your potential recovery, you can apply the following process:
This provides a ballpark estimate of your company's annual drawback potential, serving solely as a starting point for discussion. It's important to note that you can retroactively claim drawback on imports, exports, and destructions going back up to five years, meaning newer programs may be eligible for compounded refunds.
If your company imports goods and pays duties, taxes, or fees, and also exports or destroys merchandise, there's a strong possibility you are eligible for duty drawback. Drawback is a refund of up to 99% of certain import duties, taxes, and fees upon exportation or destruction.
The good news is that most industries and commodities qualify for drawback. This includes both unused merchandise (exported in the same condition as imported) and products manufactured using imported components. While there can be some complexities with certain item classifications or export destinations (like Canada, Mexico, and Chile), a wide range of businesses can benefit.
To quickly determine your specific eligibility, Flexport offers a simple questionnaire. You can also reach out directly to our team at CustomsBD@flexport.com for a personalized assessment.
Getting started with duty drawback involves a few key steps to assess your eligibility and potential recovery before the actual implementation begins.
Drawback can be complex, but it doesn't need to be. With Flexport, we'll take you through the process, each step of the way, efficiently and compliantly.
Duties, taxes, and fees that qualify for drawback generally include most regular customs duties, Section 301 and 201 duties, the IEEPA Reciprocal and Brazil/India tariffs, the Harbor Maintenance Fee (HMF), and the Merchandise Processing Fee (MPF). However, special duties such as antidumping or countervailing duties, over-quota duties, and Section 232 duties are not eligible for drawback.
Drawback is the refund of up to 99% of import duties, taxes, and fees paid upon exportation or destruction. The key is to match the imported goods with the exported or destroyed goods, either directly or indirectly, depending on the specific drawback provision.
For some drawback provisions, U.S. Customs and Border Protection (CBP) requires the calculation to be based on the "lesser of two": either the amount of duty paid on the imported goods or the amount of duty that would be paid on the exported or destroyed goods (or component, in the case of manufacturing) if they were being imported.
While a high-level estimate of potential drawback can be made based on your total import duties and the percentage of those imports that are exported or destroyed, the actual claim calculation for CBP requires more detailed information. This includes specifics about the imported and exported goods, such as their value, quantity, and classification (HTS numbers), to determine the refundable amount accurately.
With Flexport, we simplify this complex calculation process by using technology and expertise to ensure your claims are prepared accurately and compliantly, maximizing your potential recovery.
Our claim is simple: Flexport's drawback platform delivers demonstrably higher refunds, often recovering 15% or more than traditional software and manual processes.
This isn't just an estimate; it's the result of our advanced, proprietary algorithms. Unlike basic sorting or arbitrary pairing algorithms, our platform intelligently analyzes and matches your import and export data. This precision optimization ensures that every eligible transaction is accounted for, maximizing your drawback potential across all provisions and calculation methodologies.
What does this mean for you?
By eliminating human error, reducing the risk of mismatched values, and optimizing claim calculations, Flexport's technology ensures you capture every dollar you're legally permitted to recover, making your drawback program significantly more profitable.
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