Flexport Help Center

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  • Help Article1 Minute Read

    Delivering FCL to Amazon: How Should My Cargo Be Packaged?

    Decide whether to palletize or floor load your FCL delivery to Amazon, weighing turn-away risk, unload speed, carton capacity, and fragility.

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  • Help Article1 Minute Read

    Delivering FCL to Amazon: Can Amazon Turn Away My Container?

    Learn that Amazon can reject an FCL container for incorrect paperwork or palletization, or without reason, and what happens after rejection.

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  • Help Article1 Minute Read

    Delivering FCL to Amazon: Floor Load Specifications

    Amazon FBA floor load specifications for FCL delivery: column stacking, clearance, max height, and securing rules to avoid turn-aways.

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  • Help Article2 Minute Read

    Customs Exams: What to Expect

    Know what to expect if your shipment is flagged for a U.S. Customs exam: holds, notification, delays, fees, and ways to reduce the risk.

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  • Help Article2 Minute Read

    Commercial Invoice and Packing List: What You Need to Know

    Learn what a commercial invoice and packing list must include for U.S. Customs clearance, and how the two documents need to match.

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  • Help Article1 Minute Read

    Can I Send a Small Part of My Shipment to My Personal Residence?

    Learn how to route a few cartons of your shipment to a personal residence, the added delivery fees involved, and what info Flexport needs.

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  • Help Article1 Minute Read

    Blank Commercial Invoice Template

    Download a blank commercial invoice template in Excel, Word, or PDF to create accurate customs documents for your import or export.

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  • Help Article1 Minute Read

    Does Flexport Offer Storage If I Don't Want All of My Goods Shipped to Amazon?

    Learn how Flexport can warehouse part of your goods instead of sending everything to Amazon FBA at once, plus storage pricing and limits.

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