Flexport Help Center

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  • Help Article2 Minute Read

    Importing Boots Into the U.S.

    A guide to importing boots into the U.S.: proper HTS classification, footwear forms, duties, HMF/MPF fees, and material legality rules.

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  • Help Article3 Minute Read

    Importing Board Games Into the U.S.

    Learn the customs requirements for importing board games into the U.S., including HTS codes, duties, and added CPSC rules for children's products.

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  • Help Article1 Minute Read

    How to Keep Flexport Messages Out of Your Spam Folder

    Step-by-step fixes to stop Flexport messages from landing in your Gmail or Outlook spam folder so you never miss a team update.

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  • Help Article3 Minute Read

    How Does Flexport Incorporate GRI and PSS?

    Understand how Flexport includes GRI (General Rate Increase) and PSS (Peak Season Surcharge) in ocean freight quotes and why rates fluctuate.

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  • Help Article1 Minute Read

    How Can I Prevent Customs Exams?

    Customs exams are random, but you can lower the risk. Learn how shipping FCL, using Flexport LCL, and CTPAT participation reduce exam odds.

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  • Help Article1 Minute Read

    Why are sailing options different for U.S. exports?

    Find out why U.S. export sailings are less frequent with longer transits, but space is easier to secure, and how to plan around LCL timing.

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  • Help Article2 Minute Read

    Hazardous Materials and Hazmat Regulations: The Basics

    Learn the basics of importing hazardous materials into the U.S.: what counts as hazmat, DOT rules, and packaging and labeling requirements.

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  • Help Article1 Minute Read

    Why Does Flexport Require a Copy of the IRS Notice During Account Setup?

    Learn why Flexport requires a copy of your IRS Notice during account setup to verify your EIN, and how to get a replacement if you lost it.

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