Flexport Help Center

Guides and answers to help you ship smarter


help articles

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  • Help Article1 Minute Read

    Why Does Flexport Require a Photo ID During the Account Setup Process?

    Learn why Flexport requires a government-issued photo ID at account setup, to meet Customs Power of Attorney rules and protect your identity.

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  • Help Article3 Minute Read

    Why Does My Shipment Need to Be Re-quoted?

    Learn why freight quotes expire and need re-quoting: validity dates, FCL/LCL/air rate windows, and how gate-in timing locks your rate.

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  • Help Article1 Minute Read

    Frequently Asked Questions About Pallets

    Browse frequently asked questions about pallets: pallet types, standard sizes, wood pallet rules, Amazon specs, and cartons-per-pallet estimates.

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  • Help Article1 Minute Read

    Frequently Asked Questions about Delivering FCL to Amazon

    Frequently asked questions about delivering FCL directly to Amazon FBA: delivery appointments, cargo packaging, and container turn-aways.

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  • Help Article4 Minute Read

    Five Factors to Consider When Looking For a Fulfillment Center

    Five factors to weigh when choosing a fulfillment center to store, pack, and ship your products: service, flexibility, and more.

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  • Help Article1 Minute Read

    Does Flexport Offer Cargo Insurance?

    Learn that Flexport offers opt-in all-risk cargo insurance for air and ocean shipments, underwritten by Navigators Insurance Company.

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  • Help Article1 Minute Read

    Why Do I Need Cargo Insurance?

    Discover why cargo insurance matters: protecting against loss or damage, meeting buyer contract terms, and satisfying country regulations.

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  • Help Article1 Minute Read

    Delivering FCL to Amazon: Pallet Specifications

    Amazon FBA pallet specifications for FCL delivery: pallet grade, 40x48 dimensions, height and weight limits, and securing requirements.

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