--- title: "Returns Management | Flexport" description: "Flexport Returns inspects, restocks, and refunds customer returns within three business days, with automatic refund triggers once inspection matches the claim." language: en canonical: https://www.flex.thisisbrew.com/products/returns/ lifecycle: live --- # Returns Management | Flexport ## Returns made simple We open, grade, and restock your returns within three business days, so sellable units go back up for sale instead of sitting in a pile. Your refund tool updates automatically once the inspection matches. [Get started](https://www.flex.thisisbrew.com/get-started/) ## Turn returns back into revenue **Save money and focus on growing** — Flexport Returns runs on transparent, competitive pricing, so you can put savings back into growing your business instead of guessing at hidden fees. **Accelerate restocking with rapid return processing** — We'll process your returns within three business days and allow you to maintain strong coverage. Reduce the need for additional building space and consolidate your inventory into one network. **Streamline operations and reclaim your time** — Eliminate the tedious back-and-forth with buyers and the manual handling of inspecting returns. Flexport becomes your dedicated returns management partner, allowing you to save invaluable time and improve buyer satisfaction. ## How it works ### Return is created A return order is created by the merchant in Seller Portal or through integration tools (e.g. Loop), along with the return label. ![Flexport Create Return Label screen showing product, ship-from, return-to and shipping-service fields with an expected total](https://cdn.sanity.io/images/ynj1yl20/development/0a1f061b2db2d3d29f4d46d4a06b0710f067a8d1-1560x1350.jpg) ### Package arrives and is inspected The package arrives at our processing facility. Items are opened and graded through SOP within 72 hours of arrival. ![Flexport returns tracking screen for return #2947294A showing an Inspecting status with a progress bar](https://cdn.sanity.io/images/ynj1yl20/development/28a31575fb48294664d8776cacfbd5ebde74eadb-1560x1350.jpg) ### Items are restocked or resolved Sellable items are restocked directly back to the fulfillment center; non-sellable items can be disposed of, donated, or stored for “Return-to-Merchant” (Beta Feature). Seller Portal and integrated tools (e.g. Loop, ReturnGO, Narvar) are updated with the outcome, and a refund is issued automatically on a 100% match via integration-tool settings that meet your business requirements. ![Flexport returns screen for return #2947294A showing a Completed and restocked status with refund total](https://cdn.sanity.io/images/ynj1yl20/development/9e805c250295fe4fd5aafb6408124adf2f1364d7-1560x1350.jpg) ## Returns are easier than ever before Recover lost revenue and protect margins with a scalable, end-to-end returns management solution. ![Flexport Seller Portal Receive Returns item-verification screen with garment photos and product attributes](https://cdn.sanity.io/images/ynj1yl20/development/d34612b5221c2d342f4ed228e5e2c90f504fea66-1508x1456.png) **Maximize returns recovery** — Maximize returns recovery through consistent inspection standards and optimized reconditioning workflows. **Maintain your quality standards** — Maintain your exact quality standards for inspection and rework regardless of volume fluctuations or seasonal staffing changes. **Flag fraudulent returns** — Get reports on fraudulent returns to withhold refunds and minimize revenue leakage. ## We integrate with the leading returns partners - Amazon - Loop - Narvar - ReturnGo ## Transform your returns process with Flexport Elevate your customer service, reduce operational overhead, and empower your team to focus on what truly matters – growing your business. [Join now](https://www.flex.thisisbrew.com/get-started/) ## Frequently asked questions ### What is Flexport Returns? Flexport Returns is a reverse logistics solution that makes it easy for your customers to send back unwanted or defective products. It's designed to improve customer satisfaction while helping you recover value from returned items. ### How does Flexport Returns work? Customers send returns to designated Flexport processing facilities. Once received, items are inspected, processed, and either restocked, refurbished, recycled, or disposed of according to your business rules. ### Does Flexport provide prepaid return labels? Yes. Flexport can generate prepaid return labels and integrate with your customer service platforms so shoppers can easily initiate returns. ### How quickly are returns processed? Processing times depend on the service level you choose and the product inspection requirements. Many returns are processed within a few business days of arriving at a Flexport facility. ### Can Flexport restock returned items? Yes. When items are in resellable condition, Flexport can return them to available inventory in your warehouse network so they can be sold again, reducing lost revenue. ## Connect returns to the rest of your fulfillment program **eCommerce Fulfillment** Store inventory closer to your customers and ship orders in 1-2 days from a network of five US fulfillment centers. [Learn more](https://www.flex.thisisbrew.com/products/ecommerce-fulfillment/) **B2B Fulfillment** Store upstream in Flexport's warehouses and distribute across the US — a one-stop shop for your B2B logistics. [Learn more](https://www.flex.thisisbrew.com/products/b2b-fulfillment/) **Order Management** Get every purchase order, message, and milestone in one platform with SKU-level visibility. [Learn more](https://www.flex.thisisbrew.com/products/order-management/) **Trade Finance** Turn the cash tied up in your supply chain into working capital, with financing terms up to 120 days. [Learn more](https://www.flex.thisisbrew.com/products/capital/) ## Fulfillment news and updates - [Flexport Launches Fulfillment Services in Canada and the United Kingdom](https://www.flex.thisisbrew.com/blog/flexport-launches-fulfillment-services-in-canada-and-the-united-kingdom/) - [When Is Peak Season 2026? Important Dates to Know](https://www.flex.thisisbrew.com/blog/when-is-peak-season-2026-important-dates-to-know/) - [BFCM 2025, Unboxed: Black Friday & Cyber Monday by the Numbers](https://www.flex.thisisbrew.com/blog/bfcm-2025-unboxed-black-friday-and-cyber-monday-by-the-numbers/) - [Ecommerce Trends to Watch for Peak Season 2025](https://www.flex.thisisbrew.com/blog/ecommerce-trends-to-watch-for-peak-season-2025/) --- *This is a markdown version of [https://www.flex.thisisbrew.com/products/returns/](https://www.flex.thisisbrew.com/products/returns/) for AI/LLM consumption.*